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Our commitment to an extraordinary shopping experience:
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Even if you're making an exchange or a return, we make it easy. A pre-paid RETURN LABEL is included with every order. Only the minimum return postage fee will be deducted from your return. And exchanges are totally free - by mail, by phone or in the store. |
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| FREE MERCHANDISE EXCHANGES |
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| By mail - FREE |
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Exchange postage is always free! Fill out the exchange portion of your RETURN LABEL and drop your exchange in the mail. We'll send in-stock items right away, charge your credit card and credit the return once we've received it in our facilities. Unfortunately, we cannot refund your original shipping charges. No worries, insurance is taken care of when using the provided label. |
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| By phone - FREE |
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Skip the exchange portion of the RETURN LABEL and simply call us at 1-800-933-3365. We'll send in-stock items right away, charge your credit card and credit the return once we've received it in our facilities. Unfortunately, we cannot refund your original shipping charges. |
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EASY MERCHANDISE RETURNS
(Excludes Gift Cards) |
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| By mail - $6.00 |
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Mail your item(s) using the pre-paid RETURN LABEL. We will simply deduct a flat fee of $6.00 from your order refund for return postage. Just leave your package in a secure place where you normally receive your mail or drop it off at any U.S. Mailbox or Post Office. No worries, insurance is taken care of when using the provided label. Unfortunately, we cannot refund your original shipping charges. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our RETURN LABEL:
7700 18th St. SW, Cedar Rapids, IA 52404.
If you do not use the pre-paid label, the $6.00 fee will not be deducted from your return. You'll receive a confirmation e-mail once the package has arrived at our facilities. |
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| In Store - FREE |
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Simply bring the packing slip and credit card used when you placed the order to any one of our stores. Click here to find your nearest Nordstrom store. |
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| Special Instructions for Fine Jewelry |
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| By mail |
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Please follow the instructions on the RETURN LABEL when returning fine jewelry. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. |
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| In store |
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Fine jewelry can be returned to select Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and the credit card used when you placed the order. To find a Nordstrom store near you with a Fine Jewelry department, click here. |
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