FREE MERCHANDISE EXCHANGES (U.S.)

Fill out the exchange portion of your pre-paid U.S. return label and drop your exchange in the mail. You'll receive a confirmation e-mail (for online orders) once the package has arrived at our facilities, and in-stock items will be sent right away.

EASY MERCHANDISE RETURNS (U.S.)
(Excludes Gift Cards)

By mail

Pre-paid Shipping Label - $6.00
Mail your item(s) using the included U.S. return label, and we'll simply deduct a flat fee of $6.00 from your order refund for return postage.

Other Shipping Method
If you decide not to use the pre-paid label, the $6.00 fee will not be charged. When using another shipping method, please be sure to send merchandise to the following address:

Nordstrom Direct
ATTN: U.S. Customer Returns
7700 18th St. SW
Cedar Rapids, IA 52404

You'll receive a confirmation e-mail (for online orders) once the package has arrived at our facilities.

In store - FREE
Simply bring the packing slip and credit card used when you placed the order to any one of our stores.


RETURNS & EXCHANGES PROCESSING

Credit Card
If you ordered by credit card, we'll credit your account within 14 business days and it will show on your next statement depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be credited for the return and charged for the new item.

Gift Card or Nordstrom Notes®
If you paid with a Gift Card or Nordstrom Notes®, we'll mail you a refund check. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire amount will be refunded to your credit card.

Unfortunately, we cannot refund your original shipping charges.


INTERNATIONAL ORDERS

International orders must be returned with a Return Merchandise Authorization form to receive the refunded merchandise amount. Please contact Customer Service to receive this form. Refunds on international orders include duties, taxes and tariffs when sent with this form. Returns sent without the Return Merchandise Authorization form may not be refunded the full amount. We cannot offer merchandise exchanges on orders shipped internationally. Learn more about international returns.


NEED A NEW U.S. RETURN LABEL?

Download and print a new one. You will need Adobe Acrobat Reader to download this file. To install Adobe Acrobat Reader, click on the icon below.



SPECIAL INSTRUCTIONS FOR FINE JEWELRY

By mail
Please follow the instructions on the return label when returning fine jewelry. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed.

In store
Fine jewelry can be returned to selected Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and the credit card used when you placed the order.