Nordstrom Bank ("we," "our" or "us") is committed to meeting your expectation that your online transactions with us will be protected with the same level of privacy and security as all of the other ways we interact with you. We are further committed to maintaining an understanding of the services and products you find to be most valuable.
Nordstrom Bank Security Statement
Protecting customer information is a priority for Nordstrom Bank. To guard your information, our website uses Secure Sockets Layer (SSL) encryption. SSL encrypts all the information you provide in your online application, including your name, address and credit information. With this encryption, only Nordstrom Bank is allowed to decode your information. How do you know if an SSL connection is active and protecting your information in a secure manner? Simply look at the lower left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (this is determined by your browser), the SSL is active and your information is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https' (the 's' stands for 'secure'). Some versions of browsers and some firewalls don't permit communication even though the server is secure. If, for some reason, you are unable to connect to our secure server, or if you prefer to apply or transact by phone, please call us toll-free at 1.866.491.7860. THE ABOVE STATEMENT APPLIES TO INFORMATION TRANSMITTED TO US USING THIS WEBSITE.
Protecting Your Personal Information
Recently, identity thieves have been sending phony e-mail and text messages in an attempt to lure customers into divulging personal or financial information (a practice known as 'phishing'). Many of these e-mail or text messages feature familiar language and company logos, and some may even go as far as showing exact copies of company website pages. The messages and websites attempt to trick people into providing personal information such as: user name, log-on ID, password, credit card number, account information, Social Security Number and other sensitive information.
NORDSTROM BANK DOES NOT REQUEST PERSONAL INFORMATION FROM CUSTOMERS VIA E-MAIL OR TEXT MESSAGE. PLEASE NOTE THAT E-MAIL AND TEXT MESSAGING COMMUNICATION IS NOT ENCRYPTED AND IS NOT CONSIDERED A SECURE MEANS OF TRANSMITTING PERSONAL INFORMATION.
If you have received, or entered personal information in response to a suspicious e-mail, text message, pop-up, or suspicious website claiming to be affiliated with Nordstrom Bank, please contact us immediately at (800) 964–1800.
For more tips on preventing e-mail "phishing" scams and identity theft, see:
FTC, "How Not to Get Hooked by the 'Phishing' Scam," October 2006
http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.htm
FTC, "Identity Crisis... What to Do If Your Identity is Stolen," August 2005
http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt07.shtm
"You Have the Power to Stop Identity Theft," December 2008
http://files.ots.treas.gov/482029.pdf
As a member of the Nordstrom family of companies, Nordstrom Bank ("we," "our" or "us") understands that your trust in us is our most important asset. In order to preserve that trust, we want you to understand our information practices and your rights to ask us not to share certain information about you. This policy applies with respect to all financial products and services we offer for consumer purposes.
I. Information We Collect.
We collect nonpublic personal information to administer your financial products and services with us, to help us, members of the Nordstrom family of companies (our "affiliates") and others ("third parties") offer you Nordstrom products and services, and for other purposes.
"Nonpublic personal information" is nonpublic information about you that is personally identifiable and that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance and payment history.
We may collect nonpublic personal information from the following sources:
• Information we receive from you on applications or other forms, through our communications with you, or through our affiliates;
• Information about your transactions with us, our affiliates or others;
• Information we receive from consumer reporting agencies or other third parties, such as demographic firms in marketing programs; and
• If you visit or contact us via the Internet, we may collect information about you through "cookies" (bits of electronic information that a website can transfer to your computer's hard drive in order to facilitate online transactions).
II. Information We May Share With Our Affiliates.
We may share with our affiliates all of the information that we collect to conduct our business, to provide our customers with the best possible products and services, and for other purposes. The affiliates with which we may share information include:
• Retail Affiliates - non-financial affiliates and their divisions, such as Nordstrom stores, Nordstrom Rack stores and our Internet and catalog division, Nordstrom.com. Information shared with our retail affiliates is to be used as permitted by law.
• Service Affiliates - Non-financial affiliates that provide services to us or on our behalf, such as marketing, customer service or data processing.
III. Information We May Share With Third Parties.
Nordstrom Bank does not share your nonpublic personal information with third parties for the purpose of marketing their products or services to you. Directly or through our affiliates, we may share nonpublic personal information with third parties as follows:
A. Service Providers - We may share all nonpublic personal information that we collect with third parties that provide services to us or on our behalf, including marketing and other services. Service providers are contractually required to keep your nonpublic personal information secure and confidential.
B. As Permitted by Law - We may share all nonpublic personal information that we collect with third parties as permitted by law. For example, this includes information provided to credit reporting agencies or in response to a subpoena.
IV. Opting Out of Information Sharing.
You can request that we not share certain information about you ("opt out") as follows:
Affiliate Sharing Opt Out: If you prefer that we not share certain information with our affiliates, you can opt out of this information sharing by calling us toll-free at 1.866.759.0151 and selecting "Opt Out of Affiliate Sharing" (Option 1), or you may write to us at Nordstrom Bank Customer Service, Colorado Service Center, P.O. Box 6555, Englewood, CO 80155, and state that you opt out of affiliate sharing.
An opt out with respect to affiliate sharing will apply only to information collected for use by us or others in determining your eligibility for credit or other business transactions. For example, an opt out will apply to information obtained from your credit application about your financial condition and to consumer report information obtained from a credit bureau. An opt out of affiliate sharing will not apply to information about transactions or experiences between you and our affiliates or us, to information provided to affiliates that provide services to us or on our behalf, or to other information disclosed as permitted by law. For example, an opt out will not apply to information about account usage or payment history with us.
We will process your opt out request as soon as reasonably practicable after we receive it. Please provide us with each credit card account number or Nordstrom MOD card number or Nordstrom Bank deposit account number to which you would like us to apply your opt out decision. We will apply your opt out choice only to the credit card account or Nordstrom MOD card or Nordstrom Bank deposit account(s) you specify when you opt out.
Although you may receive multiple privacy notices over time, if you make an opt out choice with respect to a credit card account, or Nordstrom MOD card or a Nordstrom Bank deposit account, you only need to make it once for that credit card account, Nordstrom MOD card or Nordstrom Bank deposit account. Your opt out request will remain effective until you revoke it in writing as long as you continue to have a relationship with us. If your present relationship with us terminates (that is, if you become a former customer), your request will continue to apply to information we have collected while you were our customer, until you revoke it in writing.
If one person on a joint account requests that we not share information, the request will apply to all users on the account.
V. Confidentiality and Security.
We restrict our employees' access to nonpublic personal information about you to those individuals who need to know that information to conduct our business. In addition, we maintain physical, electronic, and procedural safeguards that comply with federal standards to protect the confidentiality and security of nonpublic personal information, including without limitation, Social Security Numbers.
VI. Additional Information.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. We will inform you of any changes as required by law.
If you cease to be our customer (for example, if your credit account, Nordstrom MOD card or Nordstrom Bank deposit account is closed or becomes inactive), our information practices in this policy, as amended from time to time, will continue to apply to the extent that we retain information about you that we collected while you were our customer. Except as expressly noted, this policy relates only to nonpublic personal information and does not affect our information practices with respect to other information. The examples contained in this Privacy Policy are illustrations only, and are not intended to be exhaustive.
VERMONT RESIDENTS ONLY: Opting Out of Information Sharing (section IV) does not apply to you. Nordstrom Bank will provide you, via US mail, the information sharing options available to you annually and/or when you establish a customer relationship with Nordstrom Bank.
1/26/09
| Your Privacy Rights