We urge our customers to be cautious with personal and account information.

If you think that you may have disclosed your personal or account information in error, or that you have been a victim of fraudulent account activity, please contact your bank and/or credit card company immediately. You may also wish to contact a credit reporting agency.

Please know that Nordstrom would not ask for your account information through e-mail or text message communication. If you receive an unsolicited e-mail or text message requesting personal or account information that appears to be from Nordstrom or related to your Nordstrom account, please call us at 1-888-282-6060 or forward it to onlinefraud@nordstrom.com. We take these matters, and the protection of our customers’ sensitive information, very seriously.

10/07/09
Alert — Unauthorized Promotional Mailings

Some of our customers have received unsolicited mailings for promotional offers that include free air travel and $300 rebate certificates for Nordstrom merchandise. Please be aware that Nordstrom is not involved in this promotion and is not affiliated with these mailings.

If you have responded to such a mailing and provided any personal information, we recommend you take all necessary precautions to safeguard your personal and financial information. You may wish to contact a credit reporting agency or your bank.

5/11/09
Customer Alert - Text Messages

Some of our customers have received unsolicited text messages from a sender using the name "Visa Credit Card" requesting they contact the "Visa Security Department" at a telephone number provided in the message. This text message was not sent from Nordstrom Bank. If you feel you may have disclosed your personal or account information in error, please contact your bank and/or credit card company immediately.

12/16/08
Customer Alert – Holiday Phishing E-mails

We have learned of phishing e-mails using the Nordstrom name that ask the recipient to click a link and claim a $500 shopping spree or gift card prize. Please be aware that Nordstrom is not involved in these “shopping spree alerts” and is not affiliated with these e-mails.

E-mails from unknown sources that ask you to claim a prize in return for clicking a link may be an attempt to fraudulently collect your personal or financial information.

06/18/08
Customer Alert – Unauthorized E-mails About eyeslipsface.com

Some of our customers have received e-mails from an unauthorized and unknown source regarding the website eyeslipsface.com. We have contacted the owner of eyeslipsface.com and determined that these e-mails are the product of a party unrelated to either Nordstrom or eyeslipsface.com.

Neither Nordstrom nor Nordstrom.com is affiliated with eyeslipsface.com or the e.l.f. product line. Nordstrom does not sell e.l.f. products.