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Customer Service - Frequently Asked Questions

How can I track the status of my order?

Can I return or exchange my purchase if I don't like it?

How do I place an order online?

How do I determine the shipping charges on my order?

Will you charge sales tax on my order?

I can't find the item I'm looking for. How can I search for it?

How do I ship to an international address?

What methods of payment do you accept?

How do I know if ordering online is secure?

Can you gift wrap my order?

How do I add multiple items to one gift box?

Why isn't my browser working with your site?

Does my computer need to accept cookies to shop on Nordstrom.com?

How do I use my gift card online?

When are Nordstrom's sale events?

How do I use a promotion code?

Can I use my Nordstrom Notes™ Certificate online?

Does Nordstrom.com participate in pop-up advertising?

Why is my item on backorder?

How do I change my e-mail address?

How can I contact Nordstrom about a potentially fraudulent website or email?