Call Us

Customer Service
1-888-282-6060
7 days a week
7am to 1am Eastern

Credit Service Center
1-800-964-1800
24 hours a day, 7 days a week

For questions or comments about Nordstrom Fashion Rewards™, Nordstrom Visa® check card, Nordstrom MOD® card or Nordstrom credit card.

Beauty Specialist
1-800-7-BEAUTY
Monday-Friday, 9am-11pm Eastern
Saturday, 9am-9pm
Sunday, noon-8pm

For specialized expertise in our Cosmetics, Skincare and Fragrance departments.

Designer Specialist
1-877-543-7463
Monday-Friday, 9am-11pm Eastern
Saturday, 9am-9pm
Sunday, noon-8pm

For specialized expertise in our Designer Collections.

Live Chat

Customer Service
7 days a week
7am to 1am Eastern
Live Chat

Beauty Specialist
Monday-Friday, 9am-11pm Eastern
Saturday, 9am-9pm
Sunday, noon-8pm
Live Chat

Designer Specialist
Monday-Friday, 9am-11pm Eastern
Saturday, 9am-9pm
Sunday, noon-8pm
Live Chat

Email Us

You will receive a response within 48 hours.
If your inquiry is time-sensitive, please call us at 1-888-282-6060.
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By mail

Merchandise Returns
Nordstrom Direct
ATTN: Customer Returns
7700 18th St. SW
Cedar Rapids, IA 52404

Download and print a return label.

Learn more about returns and exchanges.

Corporate Offices

Nordstrom Direct Inquiries
1700 Seventh Avenue, Suite 300
Seattle, WA 98101

Nordstrom Investor Relations Office
PO Box 2737
Seattle, WA 98111

For hearing impaired
TTY 1-800-685-2100