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frequently asked questions

About Nordstrom:   Frequently Asked Questions


How do I obtain an Annual Report for Nordstrom?

How do I apply for a job at Nordstrom?

How do I make a return at Nordstrom?

How do I buy a Nordstrom Gift Card or Certificate?

How can I model for Nordstrom in your print ads or at my local Nordstrom Store?

When will I be able to shop in a Nordstrom in my neighborhood?

How do I apply for a Nordstrom Card?

How do I order a Nordstrom catalog?

When does Nordstrom have in-store and online sale events?

Where are the Nordstrom Spas located and what type of services do they provide?

Who designed and produced your website?

I am a student doing an assignment on Nordstrom. How can I obtain information about your company?


How do I obtain an Annual Report for Nordstrom?

Click here for Annual Reports dating back to 1999, as well as additional financial information.

How do I apply for a job at Nordstrom?

Nordstrom is always looking for customer service oriented individuals to work for our company. Click here to learn more about career opportunities.

How do I make a return at Nordstrom?

For a catalog or online return, click here. For an in-store return, contact or stop by the Nordstrom store nearest you, and we will make every effort to see that your needs are met.

How do I buy a Nordstrom Gift Card or Certificate?

Click here to purchase Nordstrom Gift Cards online. Nordstrom no longer sells paper gift certificates, however they may still be redeemed by phone (1-888-282-6060) or in our stores.

How can I model for Nordstrom in your print ads or at my local Nordstrom Store?

Nordstrom works through professional modeling agencies across the country. If you are interested in modeling, we suggest you contact a professional agency in your area.

When will I be able to shop in a Nordstrom in my neighborhood?

Click here for new store openings.

How do I apply for a Nordstrom Card?

Click here to apply for a Nordstrom Card.

How do I order a Nordstrom catalog?

Click here to request our mail order catalog.
Nordstrom Card holders automatically receive our store catalogs.

When does Nordstrom have in-store and online sale events?

Click here for sale event dates.

Where are the Nordstrom Spas located and what type of services do they provide?

Click here for more information about Nordstrom Spa.

Who designed and produced your website?

Nordstrom.com is designed, produced and maintained by the Nordstrom Direct Internet Group -- a team of individuals dedicated to creating a customer service-based online shopping experience. Nordstrom.com runs on a Microsoft platform.

I am a student doing an assignment on Nordstrom. How can I obtain information about your company?

As a complement to student research efforts, this website provides all available company information for students or others who are researching our company. Click here for historical information. Click here for financial or stock information.

Your interest in Nordstrom is greatly appreciated. Unfortunately, we are unable to answer specific questions or supply additional information related to marketing or business strategies, operations, human resources or other proprietary topics.

Further information about Nordstrom may be found in the following books.

Books:

The Nordstrom Way by Robert Spector and Patrick D. McCarthy

Fabled Service: Ordinary Acts, Extraordinary Outcomes by Bonnie Jameson and Betsy Sanders